Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Related Articles Top 10 Ideas to Boost Contact Centre Efficiency Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Clever Ideas for Induction Programmes 7 Clever Ways to Improve Internal Communication Between Departments 1,313 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner An efficient contact centre reduces waste. “Waste” may include unnecessary second contacts, scheduling errors, broken processes and so much more. Wouldn’t it be great to wave goodbye to some of these problems? Fortunately, this webinar will provide you with five simple, but smart solutions to help you do just that and run a more efficient contact centre. Agenda Introductions – Jonty Pearce, Call Centre Helper Lee Jones, Elev-8 Performance Click here to view the slides Frank Sherlock, CallMiner Click here to view the slides Topics Discussed What does an efficient contact centre look like? Balancing efficiency and effectiveness The areas where contact centre efficiency is compromised What simple things can you do right now to improve efficiency More intelligent solutions to efficiency problems Top tips from the audience Winning tip – “Use an instant messaging program to send an agent a quick note to praise them if you hear them saying something good while they are on a call with a client.” thanks to Andy33 Original Webinar date: 19th November 2020 Webinar Timeline 0:04: Introductions – Jonty Pearce, Call Centre Helper 3:43: Poll with results from the audience. Asking “On a Scale of 1 to 5 – How Efficient is Your Contact Centre?” 5:43: Lee Jones, Elev-8 Performance Presentation 17:24: Poll with results from the audience. Asking “Which of the Following Makes Zero Difference to Achieving a CSAT5 result? “ 24:44: Poll with results from the audience. Asking “Which One of Lee’s Tips did you like Best?” 26:55: Top Tips, Opinions and Questions from the audience 30:26: Frank Sherlock, CallMiner Presentation 32:10: Poll with results from the audience. Asking “What Factor do you Think has Greatest Impact on Achieving Optimal Contact Efficiency?” 47:38: Poll with results from the audience. Asking “Which One of Frank’s Tips did you like Best?” 49:40: Quiz 54:09: Top Tips, Opinions and Questions from the audience 59:36: Winning Tip Panellists Lee Jones Elev-8 Performance Frank Sherlock CallMiner Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Register Now! Author: Rachael Trickey Published On: 17th Nov 2020 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner Recommended Articles Top 10 Ideas to Boost Contact Centre Efficiency Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Clever Ideas for Induction Programmes 7 Clever Ways to Improve Internal Communication Between Departments Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter