Recorded Webinar: Clever Ideas for Managing Seasonal Peaks



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Ever struggled to get to grips with a sudden influx of new customers thanks to a seasonal peak such as Black Friday or Christmas? It can be a problem.

It’s time to communicate with your new customers in a way that will build loyalty and keep them coming back for more.

In this webinar, we’ll show you how to do exactly that.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Christopher Brooks, Clientship
 Christopher Brooks slides from seasonal peaks webinar Click here to view the slides
  • Katie Stabler, CULTIVATE
 Katie Stabler slides from seasonal peaks webinar Click here to view the slides
  • Nikhil Shoorji, Infobip
 Nikhil Shoorji slides from seasonal peaks webinar Click here to view the slides

Topics Discussed

  • Key planning considerations to deal with an influx of customers
  • How to retain and care for new customers in the contact centre
  • Customer service tricks to kickstart good customer relationships
  • Mighty methods to prepare for Black Friday
  • Fun ways to show appreciation for new customers
  • Top tips from the audience
  • Winning tip – "After a peak whilst the experience is fresh, have team group workshops to discuss issues and then this helps you to make changes and plan for the next one " thanks to Christine21
Original Webinar date: 21st October 2021

Click here to view the replay


Panellists

Christopher Brooks- Headshot
Christopher Brooks
Clientship
Katie Stabler- Headshot
Katie Stabler
CULTIVATE
Nikhil Shoorji- Headshot
Nikhil Shoorji
Infobip
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Infobip


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