Recorded Webinar: Clever Ideas for Managing Seasonal Peaks


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Ever struggled to get to grips with a sudden influx of new customers thanks to a seasonal peak such as Black Friday or Christmas? It can be a problem.

It’s time to communicate with your new customers in a way that will build loyalty and keep them coming back for more.

In this webinar, we’ll show you how to do exactly that.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Christopher Brooks, Clientship
 Christopher Brooks slides from seasonal peaks webinar


Click here to view the slides

  • Katie Stabler, CULTIVATE
 Katie Stabler slides from seasonal peaks webinar

Click here to view the slides

  • Nikhil Shoorji, Infobip
 Nikhil Shoorji slides from seasonal peaks webinar

Click here to view the slides

Topics Discussed

  • Key planning considerations to deal with an influx of customers
  • How to retain and care for new customers in the contact centre
  • Customer service tricks to kickstart good customer relationships
  • Mighty methods to prepare for Black Friday
  • Fun ways to show appreciation for new customers
  • Top tips from the audience
  • Winning tip – “After a peak whilst the experience is fresh, have team group workshops to discuss issues
    and then this helps you to make changes and plan for the next one “
    thanks to Christine21

Original Webinar date: 21st October 2021

Panellists

Christopher Brooks - Headshot
Christopher Brooks
Clientship
Katie Stabler - Headshot
Katie Stabler
CULTIVATE
Nikhil Shoorji - Headshot
Nikhil Shoorji
Infobip
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Rachael Trickey

Published On: 15th Oct 2021 - Last modified: 15th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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