Ever struggled to get to grips with a sudden influx of new customers thanks to a seasonal peak such as Black Friday or Christmas? It can be a problem.
It’s time to communicate with your new customers in a way that will build loyalty and keep them coming back for more.
In this webinar, we’ll show you how to do exactly that.
Agenda
- Introductions – Jonty Pearce, Call Centre Helper
- Christopher Brooks, Clientship
- Katie Stabler, CULTIVATE
- Nikhil Shoorji, Infobip
Topics Discussed
- Key planning considerations to deal with an influx of customers
- How to retain and care for new customers in the contact centre
- Customer service tricks to kickstart good customer relationships
- Mighty methods to prepare for Black Friday
- Fun ways to show appreciation for new customers
- Top tips from the audience
- Winning tip – “After a peak whilst the experience is fresh, have team group workshops to discuss issues
and then this helps you to make changes and plan for the next one “ thanks to Christine21
Original Webinar date: 21st October 2021
Panellists
Christopher Brooks
Clientship
Katie Stabler
CULTIVATE
Nikhil Shoorji
Infobip
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Infobip
