Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

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Ever struggled to get to grips with a sudden influx of new customers thanks to a seasonal peak such as Black Friday or Christmas? It can be a problem.

It’s time to communicate with your new customers in a way that will build loyalty and keep them coming back for more.

In this webinar, we’ll show you how to do exactly that.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Christopher Brooks, Clientship
 Christopher Brooks slides from seasonal peaks webinar


Click here to view the slides

 Katie Stabler slides from seasonal peaks webinar

Click here to view the slides

 Nikhil Shoorji slides from seasonal peaks webinar

Click here to view the slides

Topics Discussed

  • Key planning considerations to deal with an influx of customers
  • How to retain and care for new customers in the contact centre
  • Customer service tricks to kickstart good customer relationships
  • Mighty methods to prepare for Black Friday
  • Fun ways to show appreciation for new customers
  • Top tips from the audience
  • Winning tip – “After a peak whilst the experience is fresh, have team group workshops to discuss issues
    and then this helps you to make changes and plan for the next one “
    thanks to Christine21

Original Webinar date: 21st October 2021

Panellists

Christopher Brooks - Headshot
Christopher Brooks
Clientship
Katie Stabler - Headshot
Katie Stabler
CULTIVATE
Nikhil Shoorji - Headshot
Nikhil Shoorji
Infobip
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Rachael Trickey

Published On: 15th Oct 2021 - Last modified: 25th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

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