Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Related Articles Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes Recorded Webinar: Changing Channels, Changing Chat Recorded Webinar: Simplify Your Self-Service Strategy 880 Filed under - Recorded Call Centre and Customer Experience Webinars, Infobip, Katie Stabler, Nikhil Shoorji Ever struggled to get to grips with a sudden influx of new customers thanks to a seasonal peak such as Black Friday or Christmas? It can be a problem. It’s time to communicate with your new customers in a way that will build loyalty and keep them coming back for more. In this webinar, we’ll show you how to do exactly that. Agenda Introductions – Jonty Pearce, Call Centre Helper Christopher Brooks, Clientship Click here to view the slides Katie Stabler, CULTIVATE Click here to view the slides Nikhil Shoorji, Infobip Click here to view the slides Topics Discussed Key planning considerations to deal with an influx of customers How to retain and care for new customers in the contact centre Customer service tricks to kickstart good customer relationships Mighty methods to prepare for Black Friday Fun ways to show appreciation for new customers Top tips from the audience Winning tip – “After a peak whilst the experience is fresh, have team group workshops to discuss issuesand then this helps you to make changes and plan for the next one “ thanks to Christine21 Original Webinar date: 21st October 2021 Panellists Christopher Brooks Clientship Katie Stabler CULTIVATE Nikhil Shoorji Infobip Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Infobip Author: Rachael Trickey Published On: 15th Oct 2021 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Infobip, Katie Stabler, Nikhil Shoorji Recommended Articles Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes Recorded Webinar: Changing Channels, Changing Chat Recorded Webinar: Simplify Your Self-Service Strategy Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter