Articles about Infobip

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Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
819
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flat cartoon cellphone or mobile phone and desktop pc and laptop connected to cloud
Deliver Superior Customer Service With Cloud Contact Centres
159
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Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
2,762
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Gold balloons and confetti on blue background
Infobip Shift 21 Celebrates Jubilee Year
110
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Smartphone with yellow light bulbs from above
23 New Ideas for Customer Service Over the Phone
2,002
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Arrows linking coloured figures
Creating Connected Customer Experiences
382
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KPI Dashboard Data Analytics
Elevate Your Customer Experience With Big Data
140
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Colorful text message templates on blurred background
Marketer’s Guide to Messaging APIs
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Connected icons related to multi- or omnichannel
Why Your Clients Need Omnichannel Experience
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Angry people screaming
13 Clever Tactics for Dealing With an Angry Phone Call
2,438
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Call & Contact Centre Expo
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A message in a bottle in the sea
20 Best Practices for Messaging Customers
1,100
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confident team of superheroes striding towards their goal
16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
1,341
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An illustrated drawing of a lightbulb and icons for creative thinking
19 Intelligent Ideas to Improve Employee Experience
1,339
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Hand using mobile phone with social media icons
Why You Need to Provide Customer Service on Instagram
79
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A picture of a laptop with holographic communication icons surrounding the phone a person is holding
Get Closer With Customers Through Omnichannel Communication
74
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A picture of a person holding a phone with communication icons above it
Future Trends in Communication Technology
158
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An illustration of a phone with speech bubbles
Conversational Design Can Create Human-Like Interactions
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A picture of a woman on a laptop with cloud data
Infobip Establishes Hold in US Cloud Communication Software
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coloured-chairs
What Is IVR and How Can It Improve Your Contact Centre?
86
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A picture of a person holding a mobile phone with a star rating feedback icon
How to Increase Customer Satisfaction Survey Scores
68
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A picture of a mobile phone with social media icons
How Social Media Can Boost Omnichannel Customer Service
122
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A picture of a performance management mind-map
A Checklist for Implementing… Performance Management Tools
1,238
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A picture of an agent working from home
Why You Need a Work-from-Home Contact Center
267
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Latest reports

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The Inner Circle Guide to Omnichannel
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The Inner Circle Guide to Customer Engagement & Personalisation
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Report: Building Customer Communications That Matter
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Guide: The Contact Centre Strategy Chapter
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White Paper: The Inner Circle Guide to AI, Chatbots & Machine Learning
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Whitepaper: Contact Center Digital Transformation
 
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