Of course you do!
Well, in this webinar we will share lots of capacity planning secrets that will enable you to upgrade your strategy and hit those all important service level targets.
All of this great advice comes courtesy of our three experienced planners, who have lots of great knowledge that they are ready to pass on to you.
Agenda
Click here to view the slides- Vosy Gordon, Avocado 55 Limited

- Kristyn Emenecker, Playvox

Topics Discussed
- Techniques to improve forecasting and scheduling
- How to better understand call distribution
- New-age shift patterns
- Where can you better balance skill-sets?
- Good ways to improve engagement through planning
- Top tips from the audience
- Winning tip – "Include speed to competency calculations in your forecast based on new people and/or returning people to the roles They won't be 100% efficient from day 1 so phase this in line with expectation" thanks to Garry3
Panellists

Bob Stella
KBC Bank Ireland

Vosy Gordon
ModusRP

Kristyn Emenecker
Playvox

Rachael Trickey
Call Centre Helper
