Webinar: 7 Expert Ideas to Improve Capacity Planning

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Webinar Date - Thursday 13th May 2021 at 14:00pm UK time

Click here to register

Do you want to optimize your contact centres staffing plans?

Of course you do!

Well, in this webinar we will share lots of capacity planning secrets that will enable you to upgrade your strategy and hit those all important service level targets.

All of this great advice comes courtesy of our three experienced planners, who have lots of great knowledge that they are ready to pass on to you.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.


Bob Stella- Headshot
Bob Stella
KBC Bank Ireland
Vosy Gordon- Headshot
Vosy Gordon
Avocado 55 Limited
Kristyn Emenecker- Headshot
Kristyn Emenecker
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

What You Will Learn

Key Topics:
  • Techniques to improve forecasting and scheduling
  • How to better understand call distribution
  • New-age shift patterns
  • Where can you better balance skill-sets?
  • Good ways to improve engagement through planning
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Playvox.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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