Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Related Articles 20 Tips to Help Improve Your Capacity Planning Shift Planning FAQs Answered by an Expert Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Recorded Webinar: Driving Down Repeat Contact 969 Filed under - Recorded Call Centre and Customer Experience Webinars, Bob Stella, Kristyn Emenecker, Playvox Do you want to optimize your contact centres staffing plans? Of course you do! Well, in this webinar we will share lots of capacity planning secrets that will enable you to upgrade your strategy and hit those all important service level targets. All of this great advice comes courtesy of our three experienced planners, who have lots of great knowledge that they are ready to pass on to you. Agenda Introductions – Rachael Trickey, Call Centre Helper Bob Stella, KBC Bank Ireland Click here to view the slides Vosy Gordon, Avocado 55 Limited Click here to view the slides Kristyn Emenecker, Playvox Click here to view the slides Topics Discussed Techniques to improve forecasting and scheduling How to better understand call distribution New-age shift patterns Where can you better balance skill-sets? Good ways to improve engagement through planning Top tips from the audience Winning tip – “Include speed to competency calculations in your forecast based on new people and/or returning people to the roles They won’t be 100% efficient from day 1 so phase this in line with expectation” thanks to Garry3 Original Webinar date: 13th May 2021 Panellists Bob Stella KBC Bank Ireland Vosy Gordon ModusRP Kristyn Emenecker Playvox Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Playvox Register Now! Author: Rachael Trickey Published On: 7th May 2021 - Last modified: 24th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Bob Stella, Kristyn Emenecker, Playvox Recommended Articles 20 Tips to Help Improve Your Capacity Planning Shift Planning FAQs Answered by an Expert Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Recorded Webinar: Driving Down Repeat Contact Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter