Nikhil Shoorji - Call Centre Helper

Connect with Nikhil on LinkedIn "> Nikhil Shoorji - Call Centre Helper

Nikhil Shoorji

Nikhil Shoorji, Managing Director, Infobip

Connect with Nikhil on LinkedIn

Recent Articles Most Viewed Articles

The Future of Customer Communication

The Future of Customer Communication

Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

Learning from COVID-19 Customer Experiences

Learning from COVID-19 Customer Experiences

British Businesses Lose £2.5 Billion Due to Bad Customer Service

British Businesses Lose £2.5 Billion Due to Bad Customer…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

How to Fix The Most Common WFM Planning Mistakes

What is Agentic Experience Orchestration (AXO)?

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?