Nikhil Shoorji - Call Centre Helper

Connect with Nikhil on LinkedIn "> Nikhil Shoorji - Call Centre Helper

Nikhil Shoorji

Nikhil Shoorji, Managing Director, Infobip

Connect with Nikhil on LinkedIn

Recent Articles Most Viewed Articles

The Future of Customer Communication

The Future of Customer Communication

Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

Learning from COVID-19 Customer Experiences

Learning from COVID-19 Customer Experiences

British Businesses Lose £2.5 Billion Due to Bad Customer Service

British Businesses Lose £2.5 Billion Due to Bad Customer…

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success