Webinar: Driving Up Customer Satisfaction Scores


Webinar Image

Webinar Date - Thursday 20th May 2021 at 14:00pm UK time

Click here to register

Customer satisfaction remains the undisputed king of contact centre metrics.

After many years, making customers happier remains a key goal for contact centres.

Fortunately, more and more methods for delighting customers are coming to the fore.

In this webinar you will discover lots of these new tips and tricks for driving up customer satisfaction.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Dan Cuthbert- Headshot
Dan Cuthbert
Cuthbert Contact Centre Consulting
Guest Speaker- Headshot
Guest Speaker
to be confirmed
Jonathan Wax- Headshot
Jonathan Wax
NICE Nexidia
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

What You Will Learn

Key Topics:
  • The latest tricks and tips to improve customer satisfaction
  • Where can I improve my contact centre experience?
  • New ways to meet customer preferences
  • How to manage and exceed expectations
  • Innovations in people, process and technology
  • Top tips from the audience

company logo
This webinar is brought to you by Call Centre Helper and is sponsored by NICE.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.



Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.