Gavin Scott - Call Centre Helper

Connect with Gavin on LinkedIn "> Gavin Scott - Call Centre Helper

Gavin Scott

Gavin Scott is an International Customer Service Speaker & Professional Virtual Online Educator, as well as Author of “Finding Gold Dust” How to Create Exceptional Customer Experiences.

Connect with Gavin on LinkedIn

Recent Articles Most Viewed Articles

The Top 20 Webinars

The Top 20 Webinars

100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

Recorded Webinar: Driving Up Customer Satisfaction Scores

Recorded Webinar: Driving Up Customer Satisfaction Scores

How to Avoid Serving Customers on Autopilot

How to Avoid Serving Customers on Autopilot

How to Get Your Advisors to Show Genuine Interest in Customers

How to Get Your Advisors to Show Genuine Interest in…

How to Deliver Bad News to a Customer – With Examples

How to Deliver Bad News to a Customer – With…

Making Your Customer Service Writing Simple, Friendly and Personal

Making Your Customer Service Writing Simple, Friendly…

Remote Staff Engagement: 9 Strategies to Make Your Team Smile

Remote Staff Engagement: 9 Strategies to Make Your Team…

Podcast – How to Get More From Your Call Centre Team

Podcast – How to Get More From Your Call Centre Team

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Are You Doing Enough to Help New Starters Settle In?

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Zoom in on CX Podcast Series

eBook: The Missing Link in Contact Centre Performance

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

14th October 2026

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?