Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

There is a clear correlation between loyalty and customer effort.

During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations.

Topics Discussed

  • Customer Effort
  • The Customer Effort Score
  • The Best Service is No Service
  • Avoidable Contact
  • Reducing Repeat Contacts
  • Spotting and changing broken processes
  • Use of Self-Service
  • Improving Customer Service information on the web site
  • Quick Wins to reduce Customer Effort
  • The Role of Technology
  • Top Tips from the audience


    Peter Massey- Headshot
    Peter Massey
    Sundeep Boughan- Headshot
    Sundeep Boughan
    Rachael Trickey- Headshot
    Rachael Trickey
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by Puzzel

Recommended Articles

rowing effort
How to Calculate Customer Effort
Debunking the Customer Effort Score
A picture of someone pushing a concrete ball up a hill
What Is Customer Effort?
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.