During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations.
Topics Discussed
- Customer Effort
- The Customer Effort Score
- The Best Service is No Service
- Avoidable Contact
- Reducing Repeat Contacts
- Spotting and changing broken processes
- Use of Self-Service
- Improving Customer Service information on the web site
- Quick Wins to reduce Customer Effort
- The Role of Technology
- Top Tips from the audience
Panellists
Peter Massey
Budd
Sundeep Boughan
Puzzel
Rachael Trickey
Call Centre Helper
