Recorded Webinar: How to Reduce Customer Effort in the Contact Centre Related Articles Recorded Webinar: Key Areas to Reduce Customer Effort Debunking the Customer Effort Score What Is Customer Effort? 3 Steps to Reduce Customer Effort 1,066 Filed under - Recorded Call Centre and Customer Experience Webinars, Customer Effort, Peter Massey, Puzzel There is a clear correlation between loyalty and customer effort. During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations. Topics Discussed Customer Effort The Customer Effort Score The Best Service is No Service Avoidable Contact Reducing Repeat Contacts Spotting and changing broken processes Use of Self-Service Improving Customer Service information on the web site Quick Wins to reduce Customer Effort The Role of Technology Top Tips from the audience Panellists Peter Massey Budd Sundeep Boughan Puzzel Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Puzzel Author: Rachael Trickey Published On: 21st Jun 2017 - Last modified: 27th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Customer Effort, Peter Massey, Puzzel Recommended Articles Recorded Webinar: Key Areas to Reduce Customer Effort Debunking the Customer Effort Score What Is Customer Effort? 3 Steps to Reduce Customer Effort Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter