Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

1,082

There is a clear correlation between loyalty and customer effort.

During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations.

Topics Discussed

  • Customer Effort
  • The Customer Effort Score
  • The Best Service is No Service
  • Avoidable Contact
  • Reducing Repeat Contacts
  • Spotting and changing broken processes
  • Use of Self-Service
  • Improving Customer Service information on the web site
  • Quick Wins to reduce Customer Effort
  • The Role of Technology
  • Top Tips from the audience
Follow Us on LinkedIn

Recommended Articles

Recorded Webinar: Key Areas to Reduce Customer Effort
A picture of someone pushing a concrete ball up a hill
What Is Customer Effort?
man pushing rock uphill
25 Ways to Reduce Customer Effort
Person relaxed on phone
3 Steps to Reduce Customer Effort