There is a clear correlation between loyalty and customer effort.
During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations.
- Customer Effort
- The Customer Effort Score
- The Best Service is No Service
- Avoidable Contact
- Reducing Repeat Contacts
- Spotting and changing broken processes
- Use of Self-Service
- Improving Customer Service information on the web site
- Quick Wins to reduce Customer Effort
- The Role of Technology
- Top Tips from the audience
This webinar was brought to you by Call Centre Helper and is sponsored by Puzzel