Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

There is a clear correlation between loyalty and customer effort.

During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations.

Topics Discussed

• Customer Effort
• The Customer Effort Score
• The Best Service is No Service
• Avoidable Contact
• Reducing Repeat Contacts
• Spotting and changing broken processes

• Use of Self-Service
• Improving Customer Service information on the web site
• Quick Wins to reduce Customer Effort
• The Role of Technology
• Top Tips from the audience

Panellists



Peter Massey

Budd



Sundeep Boughan

Puzzel



Rachael Trickey

Call Centre Helper



This webinar was brought to you by Call Centre Helper and is sponsored by Puzzel