There is a clear correlation between loyalty and customer effort.
During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations.
Topics Discussed
- Customer Effort
- The Customer Effort Score
- The Best Service is No Service
- Avoidable Contact
- Reducing Repeat Contacts
- Spotting and changing broken processes
- Use of Self-Service
- Improving Customer Service information on the web site
- Quick Wins to reduce Customer Effort
- The Role of Technology
- Top Tips from the audience
Panellists
Peter Massey
Budd
Sundeep Boughan
Puzzel
Rachael Trickey
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Puzzel
Author: Rachael Trickey
Published On: 21st Jun 2017 - Last modified: 10th Dec 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Customer Effort, On Demand Webinars, Peter Massey, Puzzel, Sundeep Boughan
