Customer Effort has become the latest metric of choice for the contact centre. It is being used by many of the forward thinking contact centres.
In this webinar we will be exploring the concept of customer effort and how it can be best used within the contact centre.
Customer Effort Scores
How it works, how best to use it
CSat vs NetPromoter vs Customer Effort
What is the best contact centre metric?
Common criticism of Customer Effort
Common pitfalls to avoid
Your chance to share your own experiences and ideas
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Netcall