Recorded Webinar: Customer Effort and the Contact Centre Related Articles How to Calculate Customer Effort Debunking the Customer Effort Score 19 Tips for Reducing Customer Effort Recorded Webinar: Key Areas to Reduce Customer Effort 1,610 Filed under - Recorded Call Centre and Customer Experience Webinars, Customer Effort, Customer Satisfaction (CSAT), Netcall, NetEasy Customer Effort has become the latest metric of choice for the contact centre. It is being used by many of the forward thinking contact centres. In this webinar we will be exploring the concept of customer effort and how it can be best used within the contact centre. Topics Discussed Customer Loyalty Customer Effort Scores How it works, how best to use it CSat vs NetPromoter vs Customer Effort What is the best contact centre metric? Common criticism of Customer Effort Common pitfalls to avoid NetEasy score Your chance to share your own experiences and ideas Panellists Richard Snow Ventana Research Richard Farrell Netcall Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Netcall Author: Jo Robinson Published On: 4th Mar 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Customer Effort, Customer Satisfaction (CSAT), Netcall, NetEasy Recommended Articles How to Calculate Customer Effort Debunking the Customer Effort Score 19 Tips for Reducing Customer Effort Recorded Webinar: Key Areas to Reduce Customer Effort Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter