Topics Discussed
- Customer Loyalty
- Customer Effort Scores
- How it works, how best to use it
- CSat vs NetPromoter vs Customer Effort
- What is the best contact centre metric?
- Common criticism of Customer Effort
- Common pitfalls to avoid
- NetEasy score
- Your chance to share your own experiences and ideas
Panellists

Richard Snow
Ventana Research

Richard Farrell
Netcall

Jonty Pearce
Call Centre Helper
