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Articles - Natalie Calvert

Natalie Calvert at CX High Performance

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The Top 20 Webinars

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How to Improve Staff Wellbeing and Engagement

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Complaint Handling in Your Contact Centre

Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice

10 Expert Tips for Call Centre Coaching

Train Team Leaders Well

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Six Ideas to Drive Employee Engagement

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Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers

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A Two-Tier Hybrid-Working Culture Is Coming

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Techniques to Improve Call Control Skills

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Hybrid Working Could Be the Worst Decision Business Ever Made

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How to Prepare Agents for Team Leader Roles

Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Expert Tips for Quality Assurance (QA)

Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice

10 Expert Tips for Employee Engagement

Video Image: Call Centre Metrics – 10 Experts Share Their Favourite Advice

10 Expert Tips for Call Centre Metrics

Recorded Webinar: Managing People Remotely

Video Image: Remote Working – 10 Experts Share Their Favourite Advice

10 Expert Tips for Remote Working

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What to Include in Your Daily Briefing Sessions or Virtual Huddles

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Check Out Our New and Improved Webinar Programme for 2021

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Team Leadership: What Makes a Great Leader?

Call Centre Helper Webinar on The New Thinking Behind Great Contact Centre Leadership

Recorded Webinar: The New Thinking Behind Great Contact Centre Leadership

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How to Measure Employee Engagement

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15 Interesting Ways to Modernize Your Contact Centre

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Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers

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The Contact Centre Podcast: Catch-up with Every Episode So Far!

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Editor's Pick

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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