Translate

Articles - Natalie Calvert

Natalie Calvert at CX High Performance

simplewordcloud

The Top 20 Webinars

Smiling call centre agents

How to Improve Staff Wellbeing and Engagement

Complaint concept illustration with call operator

Complaint Handling in Your Contact Centre

10 Experts Share Their Favourite Advice on... Call Centre Coaching

Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice

Train Team Leaders Well

Serious, concentrated cat works remotely on a laptop while sitting at home

Six Ideas to Drive Employee Engagement

Performance Management - Best practice for agents, leaders and managers featured image

Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers

Box with two different cupcakes on color background

A Two-Tier Hybrid-Working Culture Is Coming

A picture of a person doing archery

Techniques to Improve Call Control Skills

Angel and devil fighting; doodle drawing on white brick wall

Hybrid Working Could Be the Worst Decision Business Ever Made

A photo of a person releasing an eagle

How to Prepare Agents for Team Leader Roles

10 Experts Share Their Favourite Advice on Quality Assurance

Video: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Experts Share Their Favourite Advice on Employee Engagement

Video: Employee Engagement – 10 Experts Share Their Favourite Advice

10 Experts Share Their Favourite Advice on... Call Centre Metrics

Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice

Recorded Webinar: Managing People Remotely

10 Experts Share Their Favourite Advice for... Remote Working

Video: Remote Working – 10 Experts Share Their Favourite Advice

A photo of someone stood up at a laptop

What to Include in Your Daily Briefing Sessions or Virtual Huddles

A photo of someone setting up for a webinar presentation

Check Out Our New and Improved Webinar Programme for 2021

A picture of the team leadership concepts with ducks

Team Leadership: What Makes a Great Leader?

Call Centre Helper Webinar on The New Thinking Behind Great Contact Centre Leadership

Recorded Webinar: The New Thinking Behind Great Contact Centre Leadership

A drawing of a smile face on a post it note

How to Measure Employee Engagement

A happy contact centre advisor sits in front of a computer screen

15 Interesting Ways to Modernize Your Contact Centre

A photo for the Contact Centre Podcast

Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers

Call Centre Helper Podcast cover image all episodes

The Contact Centre Podcast: Catch-up with Every Episode So Far!