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Articles - Natalie Calvert
Natalie Calvert at CX High Performance
RECENT
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Call Centre Coaching – 10 Experts Share Their Favourite Advice
Train Team Leaders Well
Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers
Quality Assurance – 10 Experts Share Their Favourite Advice
Employee Engagement – 10 Experts Share Their Favourite Advice
Call Centre Metrics – 10 Experts Share Their Favourite Advice
Remote Working – 10 Experts Share Their Favourite Advice
What to Include in Your Daily Briefing Sessions or Virtual Huddles
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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