Recorded Webinar: Measuring Customer Satisfaction Related Articles What is a Customer Satisfaction Score (and How to Calculate CSAT) Recorded Webinar: Driving Up Customer Satisfaction Scores Why Is Measuring Customer Satisfaction So Important? Recorded Webinar: Proven Techniques to Increase Customer Satisfaction 1,174 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner, Morris Pentel In this webinar we look at measuring customer satisfaction. Comparing different metrics and working out what will work best in the contact centre. Topics Discussed Measuring Customer Satisfaction Comparing different metrics CSAT scores NetPromoter Score Customer Effort Score Net Emotional Value Which methods work best Calibration across channels The right times to measure customer satisfaction Pitfalls to avoid Using Customer Satisfaction to drive change Use of technology Top tips and Questions from the audience Panellists Morris Pentel Customer Experience Foundation Mark Lockyer CallMiner Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Author: Rachael Trickey Published On: 9th Feb 2018 - Last modified: 21st Feb 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner, Morris Pentel Recommended Articles What is a Customer Satisfaction Score (and How to Calculate CSAT) Recorded Webinar: Driving Up Customer Satisfaction Scores Why Is Measuring Customer Satisfaction So Important? Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Related Reports eBook: How to Collect and Act on the Right Customer Insights Guide: Five Steps to Mastering Conversation Intelligence White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter