Recorded Webinar: Measuring Customer Satisfaction Related Articles How to Calculate a Customer Satisfaction Score (CSAT) Why Is Measuring Customer Satisfaction So Important? Recorded Webinar: Driving Up Customer Satisfaction Scores Measuring Customer Satisfaction and Why It’s So Important 1,117 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner, Morris Pentel In this webinar we look at measuring customer satisfaction. Comparing different metrics and working out what will work best in the contact centre. Topics Discussed Measuring Customer Satisfaction Comparing different metrics CSAT scores NetPromoter Score Customer Effort Score Net Emotional Value Which methods work best Calibration across channels The right times to measure customer satisfaction Pitfalls to avoid Using Customer Satisfaction to drive change Use of technology Top tips and Questions from the audience Panellists Morris Pentel Customer Experience Foundation Mark Lockyer CallMiner Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Author: Rachael Trickey Published On: 9th Feb 2018 - Last modified: 21st Feb 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner, Morris Pentel Recommended Articles How to Calculate a Customer Satisfaction Score (CSAT) Why Is Measuring Customer Satisfaction So Important? Recorded Webinar: Driving Up Customer Satisfaction Scores Measuring Customer Satisfaction and Why It’s So Important Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter