Jason Griffin - Call Centre Helper

Connect with Jason on LinkedIn "> Jason Griffin - Call Centre Helper

Jason Griffin

Jason Griffin is an experienced solutions consultant with a history of working in the computer software and customer contact industry. Skilled in Workforce Management, Contact Centers, Management, Customer Service, Customer Experience, Interactive Management, Cloud, SaaS and all things dialler and customer contact related

Connect with Jason on LinkedIn

Recent Articles Most Viewed Articles

How to Design Exceptional Customer Experiences

How to Design Exceptional Customer Experiences

Recorded Webinar: Designing Exceptional Customer Experience

Recorded Webinar: Designing Exceptional Customer…

Recorded Webinar: 7 Clever Ways to Transform the Contact Centre

Recorded Webinar: 7 Clever Ways to Transform the Contact…

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

How to Measure Chatbot Performance

How to Measure Chatbot Performance

Webinar Recording: Simplifying and Automating the Contact Centre

Webinar Recording: Simplifying and Automating the…

Recorded Webinar: What’s Next for Customer Experience?

Recorded Webinar: What’s Next for Customer Experience?

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

How to Deal With Demanding Customers

How to Deal With Demanding Customers

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

CX Live’s The Experience Show Middle East 2026 Highlights

Netcall Adds New AI Capabilities to Liberty Spark

Demo: Connected Experiences. Smarter Insights. Faster Resolution.

Customer Operations Case Study Pack

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

How Often Should You Review AI QA Scores?

Agentic AI for Contact Centres: Use cases, Benefits, Risks and Implementation

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?