Jason Griffin Archives - Call Centre Helper

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Jason Griffin

Jason Griffin is an experienced solutions consultant with a history of working in the computer software and customer contact industry. Skilled in Workforce Management, Contact Centers, Management, Customer Service, Customer Experience, Interactive Management, Cloud, SaaS and all things dialler and customer contact related

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Recent Articles Most Viewed Articles

How to Design Exceptional Customer Experiences

How to Design Exceptional Customer Experiences

Recorded Webinar: Designing Exceptional Customer Experience

Recorded Webinar: Designing Exceptional Customer…

Recorded Webinar: 7 Clever Ways to Transform the Contact Centre

Recorded Webinar: 7 Clever Ways to Transform the Contact…

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

How to Measure Chatbot Performance

How to Measure Chatbot Performance

Webinar Recording: Simplifying and Automating the Contact Centre

Webinar Recording: Simplifying and Automating the…

Recorded Webinar: What’s Next for Customer Experience?

Recorded Webinar: What’s Next for Customer Experience?

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

How to Deal With Demanding Customers

How to Deal With Demanding Customers

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action