What Is a Simple Way to Ensure Customer Loyalty?


We asked our Twitter panel “What is a simple way to ensure customer loyalty?”


Ann-Marie Rapisarda ‏@AnnRapisarda

@AnnRapisarda

Always treat customers with respect by really listening to their enquiry/request and offer authentic responses every time.


Robert Lamb ‏@lambrobert

@lambrobert

Analyse and optimise with the mission in mind. Don’t minimise your Average Handling Time (AHT) if your ideal is top Customer Experience.


ININ

@IN_Intelligence

Ask for #feedback – It’s the best way to understand how you can meet the needs of your #customers.


@JulieMordue

Julie Mordue ‏@JulieMordue

Employee engagement!


Sian Ciabattoni @noblesystemsuk

NobleSystemsUK

Think about which social media feed to use for which demographic, Facebook for public interaction, Twitter & LinkedIn for business interaction.


Netcall ‏@Netcall

@Netcall1

Make it easy for customers to engage with you and achieve their goals. Reduce customer effort.


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Genesys UK ‏@Genesys_UK

Don’t offer rewards to frustrated customers! They want help, not freebies.


@NewVoiceMedia

NewVoiceMedia @NewVoiceMedia

Loyalty can be improved by offering customers a personalised experience.


@SquawkPoint

James Lawther @SquawkPoint

Do what you say you are going to do.


@LiveOps

LiveOps ‏@LiveOps

Know them, serve them and don’t waste their time!


Genesys UK ‏@Genesys_UK

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Reducing customer effort builds loyal #customers. If they have to do all the work they won’t come back!


mplsystems ‏@mplSystems

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Customers have the power to dictate the kind of service they want; businesses need to adapt strategies to embrace this.


Sabio Sense @sabiosense

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Aligning experience offered to #customerexpectations is key. Better to be pleasantly surprised than a bit disappointed!


@NewVoiceMedia

NewVoiceMedia @NewVoiceMedia

Treat them as individuals & understand their buying patterns/likes & dislikes.


Magnetic North ‏@MN_Cloud

@MN_Cloud

Offer a personal experience. Use CRM integration and call routing to wow your customer and offer them a smooth process.


@akhileshkapoor

Akhilesh Kapoor @akhileshkapoor

Pricing, personalized advertising and reliable customer support.


mplsystems ‏@mplSystems

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Loyalty improves when agents have tools such as agent desktops that let them look after customers properly #agentdesktop


Sabio Sense ‏@sabiosense

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Investing in agents that bring the kind of emotional intelligence needed to really connect with customers. #customerservice


@verygoodservice

Very Good Service @verygoodservice

Deliver beyond customer expectations.


Genesys UK ‏@Genesys_UK

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Personalise interactions & use your data to show a genuine interest in the #customer – they will keep returning.


mplsystems ‏@mplSystems

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Spare customers from tedious IVR menus – give them a choice to progress using instant self-service channels #visualIVR


Genesys UK ‏@Genesys_UK

rulo_reasonably_small_bigger

Listen to #complaints and use them to your advantage – They can help you learn what #customers don’t like so you can change.


Reactiv @ReactivMedia

@ReactivMedia

Simply, be honest and open! Wear your successes and failures on your sleeve for all to see. Nobody is perfect!


PCMS Call Centre ‏@PCMSCallCentre

@PCMSCallCentre

Maintaining quality & consistency across all contact channels. High service standards shouldn’t be limited to telephony.


Sian Ciabattoni @noblesystemsuk

NobleSystemsUK

Always respond quickly, personalise it so that they know you have read it & care about their issues, follow them & suggest a DM to resolve.


What do you think is a simple way to ensure customer loyalty?

Tweet your responses to @callcentrehelp

Published On: 25th Jun 2014 - Last modified: 26th Feb 2019
Read more about - Hints and Tips, , , , , , , , , ,


2 Comments
  1. Don’t make empty promises. If you say you’ll do it, do it.

    Stu 26 Jun at 12:20 pm
  2. I believe, a good response to the customer is the best loyalty to them. Every retailer should create trustworthiness with their loyal customer. It can enhance the sales obviously.

    Danial Lucas 6 Aug at 11:42 am
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