Articles - Customer Loyalty

A picture of wooden blocks spelling out "CX"

6,710

How to Improve the Customer Experience – With a Checklist

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545

Why Are So Many Intelligent CEOs Apparently Short Sighted?

10 Customer Service Behaviours for Contact Centre Agents

1,972

10 Customer Service Behaviours Every Contact Centre Agent Should Have

Sticks with customer loyalty program on an office table.

650

7 Key Ideas for Winning Customer Loyalty

A photo of the pledge of allegiance to signal loyalty

1,306

How to Achieve Customer Loyalty in a Digital World

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166,729

The Top 10 Customer Service Strategies That Stand the Test of Time

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4,814

Improve Customer Experience: 5 Strategies That You NEED to Try

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2,543

What Is Stopping You From Creating Great Customer Relationships?

12,858

How to Calculate Customer Churn Rate – the Formula

Party backgrounds with colorful confetti, streamers and gift box.

22,347

10 Fun Ideas for Customer Appreciation Day

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

3,123

5 Customer Engagement Strategies That You Cannot Ignore

2,227

How to Reduce Friction and Add Rewards to the Customer Experience

7,835

11 Customer Retention Strategies

5,931

Is There a Link Between Customer Experience and Profitability?

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1,207

Customer Service at the Expense of Customer Loyalty: A Leadership Primer

3,234

11 Tips to Create and Maintain Loyal Customers

8,393

Five Ways to Win With Email Customer Service

664

The Average Customer Churn Rate is 20%

customer lifetime value

10,353

How to Calculate Customer Lifetime Value – The Formula

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7,270

10 Top Tips for Running a Customer Focus Group

3,636

How Can Technology… Make Life Easier for My Customers?

4,444

What Is a Simple Way to Ensure Customer Loyalty?

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12,171

3 ways to improve service for high-value customers

9,142

All You Need is Love – 5 Great Ways to Get Customer Loyalty