The Leading Contact Centre Magazine

Articles about Customer Loyalty

How to Calculate Customer Churn Rate – the Formula

5,155

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10 Fun Ideas for Customer Appreciation Day

2,344

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5 Customer Engagement Strategies That You Cannot Ignore

1,946

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How to Reduce Friction and Add Rewards to the Customer Experience

908

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11 Customer Retention Strategies

2,216

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Is There a Link Between Customer Experience and Profitability?

3,006

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Customer Service at the Expense of Customer Loyalty: A Leadership Primer

609

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11 Tips to Create and Maintain Loyal Customers

1,728

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Five Ways to Win With Email Customer Service

3,312

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Have You Reached the Limit with Your Contact Centre?

370

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The Average Customer Churn Rate is 20%

435

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How to Calculate Customer Lifetime Value – The Formula

6,036

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10 Top Tips for Running a Customer Focus Group

3,741

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Why Are Your Customers Leaving You?

224

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How Can Technology… Make Life Easier for My Customers?

2,776

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What Is a Simple Way to Ensure Customer Loyalty?

3,553

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3 ways to improve service for high-value customers

11,069

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All you need is love – five great ways to get customer loyalty

8,854

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Top customer service strategies – No.6 Welcoming complaints

10,002

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Building Customer Loyalty Using Social Media

4,289

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