The Leading Contact Centre Magazine

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Articles about Customer Loyalty

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How to Improve the Customer Experience – With a Checklist

2,962

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How to Calculate Customer Churn Rate – the Formula

5,804

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10 Fun Ideas for Customer Appreciation Day

3,115

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5 Customer Engagement Strategies That You Cannot Ignore

2,031

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How to Reduce Friction and Add Rewards to the Customer Experience

984

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11 Customer Retention Strategies

2,440

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Is There a Link Between Customer Experience and Profitability?

3,116

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Customer Service at the Expense of Customer Loyalty: A Leadership Primer

648

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11 Tips to Create and Maintain Loyal Customers

1,791

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Five Ways to Win With Email Customer Service

3,593

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Have You Reached the Limit with Your Contact Centre?

378

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The Average Customer Churn Rate is 20%

455

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How to Calculate Customer Lifetime Value – The Formula

6,341

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10 Top Tips for Running a Customer Focus Group

3,940

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Why Are Your Customers Leaving You?

231

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How Can Technology… Make Life Easier for My Customers?

2,824

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What Is a Simple Way to Ensure Customer Loyalty?

3,606

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3 ways to improve service for high-value customers

11,143

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All you need is love – five great ways to get customer loyalty

8,860

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Top customer service strategies – No.6 Welcoming complaints

10,084

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