What Is a Web UI? Related Articles Why a Web UI Is Essential Is a web chat cheaper than a voice call? An Introduction to… Web Real-Time Communication (WebRTC) Definition: Contact Centre Jargon and Terminologies © Flunty - Shutterstock - 1994948045 235 Filed under - Definitions, Enghouse A web user interface (web UI) provides access to your business software from any internet-connected device (laptop, tablet or even smartphone). It means your employees no longer must be in the company offices or use the company network to log on as content is downloaded into a web browser. A good web UI will be tailored to the needs of the contact centre user, whether it’s an agent, a supervisor or senior manager. It will let them access the information they need, handle interactions easily and help them do their jobs effectively. Thanks to Enghouse Author: Robyn Coppell Published On: 1st Jun 2023 Read more about - Definitions, Enghouse Recommended Articles Why a Web UI Is Essential Is a web chat cheaper than a voice call? An Introduction to… Web Real-Time Communication (WebRTC) Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter