A web user interface (web UI) provides access to your business software from any internet-connected device (laptop, tablet or even smartphone).
It means your employees no longer must be in the company offices or use the company network to log on as content is downloaded into a web browser.
A good web UI will be tailored to the needs of the contact centre user, whether it’s an agent, a supervisor or senior manager.
It will let them access the information they need, handle interactions easily and help them do their jobs effectively.
Contributed by: Enghouse
Author: Robyn Coppell
Reviewed by: Megan Jones
Published On: 1st Jun 2023 - Last modified: 25th Sep 2025
Read more about - Definitions, Enghouse Interactive, Terminology
