What Is Turnaround Time (TAT)? Related Articles Emails SL Calculation With TAT Definition: Contact Centre Jargon and Terminologies Is It Time to Retire Average Handling Time? Backoffice FTE Calculation © gunayaliyeva - Adobe Stock - 328954373 4,453 Filed under - Definitions TAT or turnaround time in a contact centre or BPO is the total time that it takes from when a customer raises a problem to the time that the problem is marked as solved. This may include factors such as an engineer visit, or a number of follow-up calls. In some businesses the turnaround time is the total time from when a customer calls in to the moment when a product is shipped out of the door. Author: Robyn Coppell Published On: 17th May 2022 Read more about - Definitions Recommended Articles Emails SL Calculation With TAT Contact Centre Jargon and Terminologies Is It Time to Retire Average Handling Time? Backoffice FTE Calculation Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter