What Is Turnaround Time (TAT)?

Clock and circular arrow TAT
Filed under - Definitions

TAT or turnaround time in a contact centre or BPO is the total time that it takes from when a customer raises a problem to the time that the problem is marked as solved. This may include factors such as an engineer visit, or a number of follow-up calls.

In some businesses the turnaround time is the total time from when a customer calls in to the moment when a product is shipped out of the door.

Author: Robyn Coppell

Published On: 17th May 2022
Read more about - Definitions

Follow Us on LinkedIn

Recommended Articles

calculating items
Emails SL Calculation With TAT
jargon definition
Contact Centre Jargon and Terminologies
illustration of operator with headset working at call center.
Is It Time to Retire Average Handling Time?
Person writing an using phone
Backoffice FTE Calculation