What Is Turnaround Time (TAT)?


Clock and circular arrow TAT

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Filed under - Definitions

TAT or turnaround time in a contact centre or BPO is the total time that it takes from when a customer raises a problem to the time that the problem is marked as solved. This may include factors such as an engineer visit, or a number of follow-up calls.

In some businesses the turnaround time is the total time from when a customer calls in to the moment when a product is shipped out of the door.

Published On: 17th May 2022
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