White paper: Driving Service Excellence 1,105 Filed under - Archived Content, CallMiner, White Paper Callminer have released a new whitepaper “Driving Service Excellence and Increased Revenue in the Contact Center, featuring British Gas” The case study highlights how British Gas, the largest supplier of domestic energy (gas and electricity) in the United Kingdom, uses speech analytics to analyze and search 100% of recorded calls to drive service excellence and increased revenue across multiple centers and thousands of agents. Author: Jo Robinson Published On: 14th Aug 2013 - Last modified: 22nd Mar 2017 Read more about - Archived Content, CallMiner, White Paper Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter