Willis Towers Watson Kickstarts Cloud Transformation Related Articles On-Premise vs. Cloud Computing: Which Is Best? Cloud Communications: Public, Private, and Hybrid - What's the difference? Digital Transformation: Why Your Business Needs to Embrace the Cloud Accelerate Your Cloud Transformation for Flexible Customer Experience © Argus - Adobe Stock - 138568605 534 Filed under - Contact Centre News, Genesys, Sabio Willis Towers Watson has selected Sabio Group to implement and support a Genesys cloud contact centre platform to support its significant customer experience operations. The leading global advisory, broking and solutions company required a comprehensive and technically advanced public cloud solution that could provide a foundation for its evolving customer experience proposition. The company engaged Sabio, Europe’s leading full service CX solution provider, to support this important cloud migration project. Sabio is a key Genesys partner across Europe, and Willis Towers Watson opted for a Genesys Cloud solution from Sabio to provide a scalable and robust platform for its critical contact centre and customer engagement activities. Genesys Cloud is the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Sabio’s Genesys Cloud-based contact centre offering meets Willis Towers Watson’s requirements for a high quality, high performance CX platform that will also support future expansion when needed. Taking advantage of the comprehensive configuration flexibility offered by Genesys Cloud, the Sabio team has also ensured that the new cloud solution addresses Willis Towers Watson’s critical security needs as part of the company’s corporate policies. Author: Robyn Coppell Published On: 19th Mar 2021 - Last modified: 24th Mar 2021 Read more about - Contact Centre News, Genesys, Sabio Recommended Articles On-Premise vs. Cloud Computing: Which Is Best? Cloud Communications: Public, Private, and Hybrid - What's the difference? Digital Transformation: Why Your Business Needs to Embrace the Cloud Accelerate Your Cloud Transformation for Flexible Customer Experience Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter