Articles about coaching

Many companies suffer from poor performance and not hitting KPI targets.  When managers then feel under pressure, the natural approach is to push or ‘tell’ their staff to work harder and smarter to achieve more.
Team leaders or coaches often believe they are coaching, when in fact they are spending time simply highlighting and asking for [...]

We’ve all heard about those coaches who shout the odds while dictating to call centre agents exactly how they should behave on the phone. And we all know how ineffective they are. Here, Jonathan Wilson offers up ten recommendations to help you do just that.