CX Forum East 2026

Date: 16 – 17 June 2026

Location: New York City

Turn Ideas Into Action At CX Forum East

In this AI era, CX, marketing, and digital business teams are racing to build smarter journeys, automate service, deploy agents, and personalize at scale – all while consumer trust is at an all-time low. But beneath every intelligent experience lies something far more fundamental – a foundation AI can’t invent, infer, or magically repair.

AI needs a purpose, direction, and clarity, an unshakeable base of human creativity, trust, context, customer identity, and quality data that underpins every customer interaction. Leaders must shift from doing more to creating better experiences powered by humans and AI.

In 2026, deliver your total experience with intent – a state where your brand becomes unified, unmistakable, and unstoppable in perception and in operation, reinforcing trust in who you are and the value you create.

Reviewed by: Robyn Coppell