Vonage Announces a New Partnership With AWS

Vonage has announced a new partnership with Amazon Web Services (AWS).

This collaboration integrates Amazon Nova Sonic, a speech-to-speech foundation model, into the Vonage Voice API.

Christophe Van de Weyer, President and Head of Business Unit API at Vonage, comments, “Vonage’s latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications.

By combining Vonage’s communications APIs with Amazon Nova’s advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency.”

The integration is said to enable businesses to deploy real-time, natural-sounding AI voice agents across phone, WebRTC, and mobile channels.

Designed to simplify the development of conversational agents, the solution combines Vonage’s communications platform with Nova Sonic’s low-latency, context-aware voice capabilities.

It supports a range of use cases, including customer support automation, outbound engagement, and multilingual communication.

The partnership aims to help organizations improve customer interactions and streamline operations by making advanced voice AI easier to implement and scale.

Fabio Cerone, Managing Director, Telecommunications at AWS, concluded, “We’re excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries.

By integrating Amazon Nova Sonic with the Vonage Voice API, we’re making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations.

This collaboration brings Amazon’s conversational AI expertise together with Vonage’s trusted communications platform to deliver more natural, responsive, and efficient voice experiences.”

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Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs.

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Author: Hannah Swankie
Reviewed by: Rachael Trickey