Call Centre Helper - The Leading Contact Centre Magazine
Contact centres are often associated with high rates of attrition, so we look into what is causing this and how attrition can be reduced.
British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions! This study looks at the essential practices every call centre should have in place to listen and engage appropriately to create a better customer experience.
In this guide we look at the importance of positive emotions in delivering a great customer experience. This is an area where the industry as a whole is failing and which we ignore at our peril.
Millennial workers stay with an organisation just over a year on average. This white paper looks at the reasons why and how you can offer better flexibility, increase long-term engagement and satisfaction to ultimately reduce turnover.