This year, we've published hundreds of articles on our site with the aim of helping you to boost your contact centre performance.
Why digital self-service without true omnichannel strategies risks the entire customer experience. New study reveals that companies must first focus on themselves to meet customer expectations for digital service.
For many contact centres, crucial performance information seems to be locked away behind barriers. Find out in this paper which metrics to choose, how to set the right targets for KPIs and how to measure metrics effectively.
Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey. We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre […]