Acquisition Expands Enghouse Contact Centre Presence in France

A world map with a magnifying glass on it.

Enghouse Systems Limited announced it has acquired Eptica S.A., which is based in the Paris suburb of Boulogne, France.

The company serves over 200 customers, including leading brands in sectors such as banking, insurance, retail, tourism and government.

Powered by artificial intelligence, it enables businesses to make the customer experience a key link in their value chain.

The omnichannel and multilingual platform covers email, web, social media, webchat and agent channels, and allows organizations to improve customer engagement and increase efficiency, particularly in distributed organizations.

The platform drives sales by delivering fast and personalized responses to customer queries through their channel of choice.

“Eptica provides an important entry point into the French market for organic and acquisitive expansion,” said Steve Sadler, Chairman & CEO of Enghouse.

“We are very pleased to welcome Eptica’s customers and employees to the Enghouse Interactive organization.”

“We are delighted to join Enghouse, and look forward to growing with access to Enghouse products and through acquisitions,” said Olivier Njamfa, CEO of Eptica.

We can combine the Eptica product suite with the complementary Enghouse contact centre product into an effective solution for this market.”

For more information visit

Author: Robyn Coppell

Published On: 25th Oct 2019 - Last modified: 30th Oct 2019
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

The top 10 contact centre technology award 2019 winners podium
Top 10 Contact Centre Software and Technology
Partnership concept with hand shaking
Enghouse Expands Partnership with Intertec Systems
2023 year prediction concept - text in vintage letterpress wood type printing blocks with a cup of coffee
Contact Centre Predictions for 2023
The Top 25 Contact Centre Technology - 2011