Enghouse Systems Limited announced it has acquired Eptica S.A., which is based in the Paris suburb of Boulogne, France.
The company serves over 200 customers, including leading brands in sectors such as banking, insurance, retail, tourism and government.
Powered by artificial intelligence, it enables businesses to make the customer experience a key link in their value chain.
The omnichannel and multilingual platform covers email, web, social media, webchat and agent channels, and allows organizations to improve customer engagement and increase efficiency, particularly in distributed organizations.
The platform drives sales by delivering fast and personalized responses to customer queries through their channel of choice.
“Eptica provides an important entry point into the French market for organic and acquisitive expansion,” said Steve Sadler, Chairman & CEO of Enghouse.
“We are very pleased to welcome Eptica’s customers and employees to the Enghouse Interactive organization.”
“We are delighted to join Enghouse, and look forward to growing with access to Enghouse products and through acquisitions,” said Olivier Njamfa, CEO of Eptica.
“We can combine the Eptica product suite with the complementary Enghouse contact centre product into an effective solution for this market.”
For more information visit www.enghouseinteractive.co.uk