Agent Focus Group Related Articles 10 Top Tips for Running a Customer Focus Group Definition: Contact Centre Jargon and Terminologies Why It’s Time to Focus on Burn-In – Instead of Burn-Out Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance © fizkes - Adobe Stock - 297110540 458 Filed under - Forum Agent Focus Group I want to contact an agent focus group to determine their pain points and determine what we need to look for in new Contact Centre technologies. What are the best questions to ask them? Question asked by angela Ideally Keep the Questions Quite Open The questions that you can ask are similar to what you would ask in an employee engagement survey. It may be worth checking your employee surveys to see if that can give you any clues. These links could help give you some guidance. https://www.callcentrehelper.com/how-do-i-measure-employee-engagement-84173.htm#questions Involve Agents in Operations and Strategy With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 4th May 2022 Read more about - Forum Recommended Articles 10 Top Tips for Running a Customer Focus Group Contact Centre Jargon and Terminologies Why It’s Time to Focus on Burn-In – Instead of Burn-Out Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter