Date: 10 September 2025, 2:00 PM BST
Location: Virtual
Join this two-part webinar series to explore how Agentic CX brings AI and humans together to transform customer engagement – securely, intelligently and at scale.
As AI becomes central to delivering modern customer experiences, your businesses needs more than just bots and basic workflows. You need AI that can reason, decide and act with security and trust at the core.
Join Five9 for a two-part webinar series, where their experts will explore Agentic CX, Five9’s AI-powered approach to transforming customer engagement.
Built on trust, security and flexibility, the Five9 Agentic Experience Engine enables real-time decision-making, adaptive automation and transparent governance – helping you deliver faster, smarter and more human experiences at scale.
Webinar Part 1 – AI Agents in Action: Faster Resolutions. Lower Costs. Better Experiences.
Today’s customers expect speed and personalisation – and your teams need help delivering both.
In Part 1 of this Agentic CX webinar series, experience firsthand how Five9 AI Agents work alongside your customer service team to handle routine tasks, speed up resolutions and free agents to focus on what matters most.
In This Webinar, You Will Learn:
- How AI Agents improve response times and reduce operational costs
- How to scale personalisation without scaling headcount
- Real examples of organisations improving CX and agent performance
- A live demo showing how AI Agents understand, act and collaborate with humans seamlessly
More efficiency. Less effort. Happier customers and agents.
Speakers:
- Steve Blood, VP of Market Intelligence and Evangelism, Five9
- Mat Ladley, Principal Solution Consultant, Five9
Author: Five9
Reviewed by: Robyn Coppell
Published On: 20th Aug 2025
Read more about - Call and Contact Centre Events, Five9
