Akixi Release Live Chat Analytics and UI Improvements


A picture of an agent and objects launching out of a box

Akixi customers will be able to further boost their business communications strategy with the addition of new live chat analytics (alongside voice and email) to Akixi’s advanced cloud-based reporting software.

Release 2.2 also includes a whole host of user interface improvements, new reporting features, and for Akixi’s channel partners there are also enhancements to the Administration portal.

A headshot of Colin Gill

Colin Gill

Head of Product and Solutions at Akixi, Colin Gill, comments: “With live chat reporting included in this latest release, we’re opening up Akixi analytics to even more channels. This is important to our customers now more than ever as in-person contact restricted, so businesses are relying on voice and digital channels for maintaining effective operations and customer relationships.”

“We have also taken steps to make Akixi more user-friendly particularly for new users, with improved, more relatable default reports to get users up and running more quickly.”

“Many of the enhancements in 2.2 are a direct result of suggestions submitted through our online user feedback portal, so partners and customers know that we are listening to their feedback and they can genuinely feel they are contributing to the evolution of Akixi’s solutions.”

You can view the full list of new features and enhancements in release 2.2 by clicking here!

For more information about Akixi’s contact centre solutions, visit www.akixi.com

Published On: 18th Nov 2020
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