Akixi Release Live Chat Analytics and UI Improvements Related Articles 10 Things They Won't Tell You About Live Chat An Introduction to... Contact Centre Analytics How to Assess Quality on Email and Live Chat in the Contact Centre Top 10 Contact Centre Software and Technology © Ton Forio-Adobe Stock-233861241 139 Filed under - Contact Centre News, Akixi Akixi customers will be able to further boost their business communications strategy with the addition of new live chat analytics (alongside voice and email) to Akixi’s advanced cloud-based reporting software. Release 2.2 also includes a whole host of user interface improvements, new reporting features, and for Akixi’s channel partners there are also enhancements to the Administration portal. Colin Gill Head of Product and Solutions at Akixi, Colin Gill, comments: “With live chat reporting included in this latest release, we’re opening up Akixi analytics to even more channels. This is important to our customers now more than ever as in-person contact restricted, so businesses are relying on voice and digital channels for maintaining effective operations and customer relationships.” “We have also taken steps to make Akixi more user-friendly particularly for new users, with improved, more relatable default reports to get users up and running more quickly.” “Many of the enhancements in 2.2 are a direct result of suggestions submitted through our online user feedback portal, so partners and customers know that we are listening to their feedback and they can genuinely feel they are contributing to the evolution of Akixi’s solutions.” You can view the full list of new features and enhancements in release 2.2 by clicking here! For more information about Akixi’s contact centre solutions, visit www.akixi.com Author: Jonty Pearce Published On: 18th Nov 2020 - Last modified: 16th Jan 2023 Read more about - Contact Centre News, Akixi Recommended Articles 10 Things They Won't Tell You About Live Chat An Introduction to... Contact Centre Analytics How to Assess Quality on Email and Live Chat in the Contact Centre Top 10 Contact Centre Software and Technology Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter