Colin Gill - Call Centre Helper

Connect with Colin on LinkedIn "> Colin Gill - Call Centre Helper

Colin Gill

Colin Gill, Vice President, Akixi

Connect with Colin on LinkedIn

Recent Articles Most Viewed Articles

What Should You Be Displaying on Your Contact Centre Wallboards?

What Should You Be Displaying on Your Contact Centre…

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

What Is Call Recording and Why Is It So Important?

What Is Call Recording and Why Is It So Important?

Podcast – How to Improve Your Call Centre Reporting

Podcast – How to Improve Your Call Centre Reporting

Akixi Release Live Chat Analytics and UI Improvements

Akixi Release Live Chat Analytics and UI Improvements

Is Your Communication Strategy Ready for Anything?

Is Your Communication Strategy Ready for Anything?

The Cloud-Based Call Centre: Why You Should Make the Switch

The Cloud-Based Call Centre: Why You Should Make the…

A Guide to Call Centre Reports – with Examples

A Guide to Call Centre Reports – with Examples

Future-Proofing the Business of Tomorrow

Future-Proofing the Business of Tomorrow

Always On, Always Available – A Changing Workplace

Always On, Always Available – A Changing Workplace

What Is an Omnichannel Cloud Call Centre?

What Is an Omnichannel Cloud Call Centre?

How to Measure First Call Resolution

How to Measure First Call Resolution

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

What’s Next With… Contact Centre Metrics?

What’s Next With… Contact Centre Metrics?

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?