Find out the latest tricks fraudsters are using to steal data from your contact centre at ‘The Impact of Contact Centre Fraud’ event in London next week!
This free event will be taking place at St Paul’s Cathedral in London on Tuesday 21st June 2016 – between 9.30am and 1.30pm.
Why should I attend?
Contact centre fraud is not new. However, with the increase in proactive, assisted and self-service technologies, it has now become the most vulnerable of all touchpoints.
This threat becomes more complex as we migrate to omnichannel, which provides choice for both customer and criminal.
This event will be of interest to Contact Centre Managers, Customer Experience Managers, Fraud Management Managers, and Business Improvement Managers.
What will I learn?
Martin Hill-Wilson and speakers from Lloyds Banking Group, the AA and the CCMA will be sharing new research on the current behaviours of fraudsters and the risk they pose to contact centres.
Pindrop will also share their research from the 2016 UK Contact Centre Fraud report, as well as real-life demos of how the fraudsters are working around your systems.
You will learn how to protect your organisation from call centre fraud, while improving customer experience.
Lucy Parton, Head of Automated Services at Lloyds Banking Group, and Chris Monk, Head of Fraud at the AA, will also provide insight from an enterprise perspective.