Are You Prepared to Deliver Omnichannel Customer Service in 2017? 1,097 Filed under - Archived Content, Genesys As you know, being able to deliver omnichannel customer service not only gives your company a substantial competitive advantage, it also improves the overall experience and satisfaction of both agents and customers. Benchmark your readiness for delivering omnichannel customer service, with Forrester’s Omnichannel Customer Service assessment. It has 9 simple questions and takes 5 minutes to complete. On completion you will receive: 1. A summary of your results with recommendations from Forrester tailored to your level of proficiency 2. The Forrester report: Assess Customer Service Capabilities to Pinpoint Opportunities For Better Service 3. A success kit tailored to your level of proficiency from Genesys Take the Online Assessment NOW Author: Jo Robinson Published On: 11th Jan 2017 - Last modified: 17th Jan 2022 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter