Are You Prepared to Deliver Omnichannel Customer Service in 2017?


As you know, being able to deliver omnichannel customer service not only gives your company a substantial competitive advantage, it also improves the overall experience and satisfaction of both agents and customers.

Benchmark your readiness for delivering omnichannel customer service, with Forrester’s Omnichannel Customer Service assessment.

It has 9 simple questions and takes 5 minutes to complete.

On completion you will receive:

1.  A summary of your results with recommendations from Forrester tailored to your level of proficiency

2.  The Forrester report: Assess Customer Service Capabilities to Pinpoint Opportunities For Better Service

3.  A success kit tailored to your level of proficiency from Genesys

Take the Online Assessment NOW

Published On: 11th Jan 2017 - Last modified: 17th Jan 2017
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