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Archived Content
A selection of stories from the archives of call centre helper
Forget MVPs. Our Organizations Need More MVEs (Most Valuable Employees)
You Can Do Better Without Spreadsheets
New Facebook Tool Disrupts Customer Feedback
Aspect Announce Chatbot Integration With Facebook Messenger
Zuckerberg’s Shiny AI Bot-Driven Future?
Hypocrisy Revealed of Major US Company
Logistics Firm Selects Sabio for Telephony Infrastructure
Cairn Housing and The Highland Council Improve Service Delivery
Issues, Incidents and Risk Events
Plantronics Announce New On-The-Go Devices
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Do Your Agents Really Know What “Good” Looks Like?
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What’s Really Holding CX Team Leaders Back?
Is AI the Biggest Career Opportunity Agents Have Ever Had?
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Guide: Break the Customer and Agent Burnout Loop
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51% of Contact Centre Leaders Struggle With Development
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Easy Ways to Make Your Contact Centre More Charitable
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Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2026
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
