Date: 9th Sept 2026 | 11am BST
Location: Virtual
AI Lessons From Today, Insights for Tomorrow
AI is transforming customer experience at an unprecedented pace. Join our next brain2050 thought leadership webinar, as we explore how organisations are delivering tangible results with AI today, while preparing for the customer experience landscape of tomorrow.
In this webinar, you’ll hear from industry experts and practitioners at the forefront of AI-powered CX, including leaders from the DVLA, the Conversation Design Institute (CDI), and Content Guru.
What you’ll learn:
- How the DVLA is using AI to drive measurable improvements across its contact centre operations
- The next phase of AI innovation and what the next five years could look like for customer experience
- The opportunities, challenges, and big questions shaping AI’s next chapter
- How organisations can build trust, improve efficiency, and drive better outcomes through intelligent automation
- Expert perspectives during an interactive audience Q&A
Speakers:
- Rob Holohan – Head of Channel Management, DVLA
- Hans van Dam – Co-Founder & CEO, Conversation Design Institute
- Rhys Harris – AI Product Director, Content Guru
Whether you’re exploring AI initiatives or scaling existing solutions, this session will provide practical insights, real-world experiences, and a forward-looking perspective on the future of customer experience.
Author: Content Guru
Reviewed by: Jo Robinson
Published On: 25th Aug 2026
Read more about - Call and Contact Centre Events, Content Guru
