Archived Content

AI Lessons From Today, Insights for Tomorrow – Webinar

Published On: 25th Aug 2026 09:15

Date: 9th Sept 2026 | 11am BST

Location: Virtual

AI Lessons From Today, Insights for Tomorrow

AI is transforming customer experience at an unprecedented pace. Join our next brain2050 thought leadership webinar, as we explore how organisations are delivering tangible results with AI today, while preparing for the customer experience landscape of tomorrow.

In this webinar, you’ll hear from industry experts and practitioners at the forefront of AI-powered CX, including leaders from the DVLA, the Conversation Design Institute (CDI), and Content Guru.

What you’ll learn:

How the DVLA is using AI to drive measurable improvements across its contact centre operations
The next phase of AI innovation and what the next five years could look like for customer experience
The opportunities, challenges, and big questions shaping AI’s next chapter
How organisations can build trust, improve efficiency, and drive better outcomes through intelligent automation
Expert perspectives during an interactive audience Q&A

Speakers:

Rob Holohan – Head of Channel Management, DVLA
Hans van Dam – Co-Founder & CEO, Conversation Design Institute
Rhys Harris – AI Product Director, Content Guru

Whether you’re exploring AI initiatives or scaling existing solutions, this session will provide practical insights, real-world experiences, and a forward-looking perspective on the future of customer experience.