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Archived Content
A selection of stories from the archives of call centre helper
Are you ready for change?
It is Now Illegal to Provide an 0845 Number for a Customer Service Line
UK consumers more likely to switch
Mobile app puts customers back in control
The Call Centre & Customer Services Summit April 2014
Next enhances multi-channel customer service
Impress customers with your call routing
WFO software improves productivity
Agents shine at in-house awards ceremony
Emotional Engagement and Brand Loyalty: Procter and Gamble gets it… Do you?
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Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
