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Best Practice Site Visit – Glasgow

Published On: 9th Jun 2014 14:25 - Modified: 17th Sep 2019

THE DATE: 18th June

THE LOCATION: Three – Glasgow

THE DETAILS: IVR Demand Management and effective resourcing. How planning led transformation that slashed budgeted demand by 20% last year – incurring no capital expenditure – with benefits realised in both the UK and India.

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Best Practice Site Visit – Glasgow

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