THE DATE: 16th July
THE LOCATION: Worldpay – Gateshead
THE DETAILS: SHINE lifts engagement, quality & customer focus. Discover how a new collaborative, inclusive approach to QA underpinned a cultural transformation that has already lifted NPS 29% and encourages root cause analysis.
THE ORGANISERS: Professional Planning Forum
Author: Jo Robinson
Published On: 9th Jun 2014 - Last modified: 17th Sep 2019
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