Translate

Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

A picture of a robot hand pressing a button

Can Attended Automation Inspire Future Job Equality?

Customer Experience and the Rise of Conversational Analytics

A photo of a remote worker

The Future of Customer Service – Hybrid Workforce or Hybrid Employees?

A picture of a business report graphs and data analysis

The Best Call Centre Reporting Practices

A picture of someone holding a glass ball

5 Key Contact Centre Predictions for 2021

A picture of a troll

The 5 Worst Enemies of Performance on Your Users’ Computers

A photo of someone posing with a clock

Is It Time to Embrace Desktop as a Service?

A photo of a kid playing with a jetpack

How to Boost Performance With Quality and Workforce Management Solutions

A picture of a customer service agent smiling

2021: The Year Customer Service Becomes More Human

A picture of a robot fighter

How Can Robotic Process Automation Help in a Post-COVID World?

A photo of someone being distracted while remote working

9 Ways to Cope With Distractions When Working From Home

A picture of people connected with networks under a cloud

Journey to the Cloud – Contact Centre Communications

A picture of a 2021 loading bulb

Wave Goodbye to 2020: What’s in Store for 2021?

A picture of a cartoon agent wearing a red cape

The Rise of the Super-Agent

A picture of flipping wooden cubes with New Normal words

Company Culture in the New Normal

A picture of a laptop with social media icons

Two-Way Social Media Conversations in Contact Centres

A picture of a call centre agent

The Definitive Guide to Working in a Call Centre

A picture of a person stood on top of a rock celebrating with hands in the air

How Psychological Safety (and Aristotle) Can Help You Beat the Competition

A picture of a happy agent speaking with a headset

First Call Resolution: The Power of Getting It Right the First Time

A picture of a stressed agent holding three phones

10 Sources of Contact Centre Stress

A photo of an old book

The Complete Cold Calling Scripts Handbook

A picture of a green planet

5 Eco-Friendly Actions to Reduce Digital Pollution

A picture of people putting cogs together

Working Together – Apart

A picture of a lady holding a laptop

How to Choose the Best Laptop for Your Home Office