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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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How to Manage a Team in Multiple Locations

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3 Reasons Why You Should Get (and Stay) Current

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4 Terrible Teleconferencing Troubles

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Voice of the Customer: Your Secret Weapon to Strengthen Customer Service

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How Automation Can Protect You from an Avalanche of Customer Interactions

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6 Tips to Prepare for a Day of Homeworking

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How to Choose the Best Laptop for Your Home Office

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5 Eco-Friendly Actions to Reduce Digital Pollution

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Working Together – Apart

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How Psychological Safety (and Aristotle) Can Help You Beat the Competition

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10 Sources of Contact Centre Stress

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The Definitive Guide to Working in a Call Centre

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The Rise of the Super-Agent

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Company Culture in the New Normal

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3 Tips to Virtualizing an Organization for Long-Term Flexible Working

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Two-Way Social Media Conversations in Contact Centres

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Wave Goodbye to 2020: What’s in Store for 2021?

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9 Ways to Cope With Distractions When Working From Home

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2021: The Year Customer Service Becomes More Human

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How Can Robotic Process Automation Help in a Post-COVID World?

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Journey to the Cloud – Contact Centre Communications

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How to Boost Performance With Quality and Workforce Management Solutions

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Is It Time to Embrace Desktop as a Service?

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The 5 Worst Enemies of Performance on Your Users’ Computers

Contact Centre Reports, Surveys and White Papers

Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.

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Contact Centre Reports, Surveys and White Papers

Invites to Webinars & Events

Weekly Newsletter

Puzzel Elevate 2026 Box

Editor's Pick

Thumbnail New Ways to Boost First Contact Resolution (FCR)

New Ways to Boost First Contact Resolution (FCR)

Thumbnail Tried and Tested Techniques to Make Customers Feel Special

Tried and Tested Techniques to Make Customers Feel Special

Thumbnail Are Your KPIs in Desperate Need of a Refresh?

Are Your KPIs in Desperate Need of a Refresh?

Thumbnail Stop Your Agents Covering Up Their Mistakes

Stop Your Agents Covering Up Their Mistakes

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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