Secure Your Free Ticket for Contact Centre Expo

On 19 – 20 November 2025 at Excel London, Europe’s largest gathering for contact centre and CX professionals returns bigger and better than ever.

This is where the industry meets to discover the latest innovations, hear from world-class experts, and shape the future of customer engagement.

This year’s event is packed with practical insights and forward-thinking sessions across Customer Experience, Business Strategy, and Technology Innovation. You’ll discover new ideas to boost performance, drive growth, and stay ahead of change. Don’t miss your chance to register for free and join thousands of professionals who’ve already signed up.

Secure your free ticket today and be part of an event designed to connect, inspire, and empower the contact centre community. Over two unmissable days, you’ll have the opportunity to connect with more than 3,500 professionals from across the contact centre, CX, and customer engagement sectors, building meaningful relationships that can transform your business.

Be inspired by top thought leaders across six theatres, including our Keynote Stage, where visionary talks, case studies, and actionable insights will bring fresh perspectives and proven strategies. Hear from global brands such as Costa Coffee, TfL, Vodafone, Adanola, British Gas, and loveholidays, as they share the innovations redefining the future of customer experience.

Explore the show floor and connect with over 120 leading exhibitors who are shaping the customer contact landscape. From AI and chatbots to agent coaching, CRM, analytics, and omnichannel solutions, every product and service that drives performance and productivity will be under one roof. Meet industry leaders including NiCE, Genesys, 8×8, Nextiva, AWS, and Microsoft -all ready to showcase the technologies transforming customer engagement.

You can also take part in exclusive training workshops hosted by The Forum, offering actionable strategies to build new skills, enhance your personal development, and deepen your expertise. It’s your chance to learn, grow, and future-proof your career in a rapidly evolving industry.

For more details and the full agenda, visit the website.

Author: Rachael Trickey
Reviewed by: Jo Robinson