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Technology
A popular selection of articles looking at the best Call Centre Technology
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POPULAR
A Guide to Call Routing in the Contact Centre
What to Include in a Business Case for New Technology
Top 10 Contact Centre Software and Technology
14 Best Practices to Streamline Your Incoming Customer Queries
Are You Running a Great Multichannel Operation?
Implementing Call Recording
What’s Next With… Workforce Management?
15 Golden Rules of Webchat
Technology Toolkit – Single View of the Customer
What are the Best Ways to Use Contact Centre Wallboards?
List of outbound diallers
Is a web chat cheaper than a voice call?
Live Chat Probably Costs More than Phone Call
Ventana 2023 Buyers Guide for Contact Centre Suites Released
What Customers Really Think of Music on Hold
Are Wallboards Good or Bad?
A-Z of call recording features
15 Common Broken Processes in Contact Centres
What to Look for When Buying Workforce Management Technology
The Hidden Gems of Call Routing Software
AI Disruption Is Here! Are You Managing It Well?
Speech Analytics in Customer Service
Chatbots: How Your Business SHOULD Be Using Them – With Examples
14 Ways to Improve Security for Customers
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Contact Centre Reports, Surveys and White Papers
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
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Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?