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About Us
Articles by Guest Author
A selection of articles from contact centre industry experts
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Sprinklr Named Leader in Digital Customer Interaction Solutions Report
Top 13 Customer Service Types: Upsides and Downsides
Boosting Your Contact Centre Sales Performance
Case Study: ESS Group Centralises Customer Support With Puzzel
MiaRec Platform Now Supports 98 Languages
WEM or WFO? What’s the Difference, and Why Does It Matter?
2024 UK National Contact Centre Award Winners Announced
Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality
The Power of Simulation in Skills Based Routing
AI in the Palm of Your Hand
Tips & Strategies for Chatbot Optimization
Myth: Post-Call Surveys Are the Only Way to Collate Feedback
FAQ Chatbot Examples: The Way to Effective Customer Service
What Is an AI Contact Centre?
Leveraging Cloud Technology for Enhanced CX in Financial Services
What Is an Outbound Dialler?
Contact Centre Automation: How to Boost Efficiency
Make the Most of Your Biggest Asset – Your Employees
Hyper-Personalized Customer Experiences: Are You Ready?
Evaluagent Take Home Best Contact Centre Solution Award
Making the Most of AI and Chatbots to Elevate CX
NICE Wins Its Largest Ever CXone Deal
Pluxee Successfully Transforms CX
Consumers Still Divided on Positivity of AI in Customer Service
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Editor's Pick
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
