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Articles by Guest Author
A selection of articles from contact centre industry experts
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8×8 Receives 38 Winter 2024 G2 Awards
Why Your Gamification Strategy Is Going to Fail
3 Ways AI Can Boost Your Contact Centre Productivity
How to Create a Contact Centre Scorecard
Your Contact Centre Survived the Holiday Shopping Season. Now What?
4 AI & CX Myths We Debunked in 2023
Natural Language Processing (NLP): A Complete Guide
Mastering Call Centre Management: Training, Courses, and Strategies
How Product Intelligence Improves Customer Experience
8 Customer Service Channels and How to Optimize Them
Centrical Unveils the Select Award Winners!
Calabrio Acquires AI and Bot Analytics Company Wysdom
Wayne Metro Community Action Agency Deploys 8×8
Jabra Announces Cutting-Edge Updates
5 Soft Skills Every Agent Needs Before Taking Their First Call
The Crucial Role of Instant and Accurate Customer Service
How Much Does Conversation Intelligence Cost?
Why You Need to Integrate Your WFM and HR Systems
Case Study: Bouygues Immobilier Upgrades Service Quality
Elevating Call Centre Excellence
Five 2024 AI Trends for the Contact Centre and Beyond
2024 Predictions: 5 CX Trends to Watch
5 Things You Need to Know About Consumer Duty Compliance
Essential Training for Call Centre Managers
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Editor's Pick
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
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UK Contact Centre KPI Benchmarking Report
Guide: Three Steps to Turning Customer Data into Business Intelligence
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