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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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InVision Group Unifies Its Portfolio Under New Brand Peopleware
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
Three Decades of Recognising Excellence in UK Contact Centres
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Talkdesk Introduces AI Agents to Enhance Retail CX
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77% of CX Leaders Believe AI Is Crucial for Personalization
Cirrus Awarded Royal Warrant of Appointment by King Charles III
8×8 Partners With Descope for Secure CX Solutions
Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams
Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency
Prosper Chooses NICE to Transform Their Customer Experience
Verint Has Acquired Cognito to Advance AI-Driven CX
UK National Contact Centre Awards Open for 2025
Great Southern Bank Reduces Wait Times With NICE CXone
Evaluagent Introduces a Refreshed Brand Identity
10 Christmas Office Games to Motivate Your Team
Uniphore and Konecta Join Forces to Advance AI in CX
Winners Announced at 2024 European Contact Centre & Customer Service Awards
70% of Agents Would Recommend Their Jobs, New Study Reveals
Scorebuddy Secures €5 Million Investment From Foresight
8×8 Unveils Refreshed Brand to Elevate CX
Five9 GenAI Studio Wins Best New Product Award
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Editor's Pick
Start Aligning Your Metrics With Long-Term Value
Hold Onto Your New Starters… For More Than 6 Months!
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
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Report: Customer Contact Personas Shaping UK Service Expectations
White Paper: Human Oversight in AI-Driven Customer Experience
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