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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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70% of Agents Would Recommend Their Jobs, New Study Reveals
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Talkdesk Embedded Has Been Launched to Simplify Workflows
Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording
Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals
Five9 and ServiceNow Expand Partnership with New AI Solution
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MiaRec Launches Enhanced Topic Analysis Features
ContactBabel Launches Latest Survey for 2025 Insights
Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals
The Bradford Factor – Improving Contact Centre Absenteeism
NICE Launches AI-Powered Global Translator for Business
Odigo Appoints Laurent Dechaux as New CEO
Puzzel CX Solutions Deliver 278% ROI
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