The Largest Online Community for Contact Centre Professionals
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
Category
Cirrus and Nebula Announce Partnership
Forrester Announce New CCaaS Wave For 2025
The Ultimate Guide to Average Speed of Answer (ASA)
NICE Named CCaaS Leader in Forrester 2025 Report
Salesforce Launches Agentforce to Power Service Field AI
How to Improve First Contact Resolution
Evaluagent and Phase2 Join Forces to Revolutionize QA
14 Live Chat Best Practices for Better Customer Support
Workvivo by Zoom Debuts New AI Tool
8×8 Introduces AI Orchestrator to Simplify Bot Integration
8×8 Launches New Solution for Improving Customer Journeys
10 Ways to Reduce Repeat Calls in Your Contact Centre
Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation
Sabio Launches App to Simplify Employee Leave Management
Sabio Leads Essent’s Cloud Migration to Enhance CX
Zendesk Unveils an Array of New Solutions to Revolutionise CX
10 Ways to Improve Call Abandon Rate
12 Effective Strategies for Successful Call Centre Recruiting
Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025
Genesys Launches Social Media Support Platform
NICE Announces a Strategic Partnership With Deloitte Digital
NICE Wins Big at Enterprise Connect 2025
Genesys Unveils a Suite of New AI-Powered Features
Cisco Announces New AI-Powered Tools at Enterprise Connect 2025
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
8 Ways AI Is Already Changing WFM for the Better
Peopleware to Showcase AI-Native WFM at Contact Centre Expo
AnywhereNow Wins Microsoft Global Hackathon Executive Challenge
eBook: Capacity Planning for Contact Centre BPOs
eBook: EU Data Sovereignty for the Contact Centre
14th October 2026
Unified Communications Expo (UCX) London 2026
18th October 2026
Customer Contact West 2026
‘Deflected’ Does Not Mean ‘Resolved’
How to Turn Training into Lasting Competence
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?