Five9 GenAI Studio Wins Best New Product Award

AI robot holding a star reward
Filed under - Latest News,

Five9 has announced that its GenAI Studio has been named Best New Product in the 2024 BIG Awards for Business.

Niki Hall, CMO of Five9, said,We are deeply honored to be recognized for our GenAI Studio offering, a reflection of our team’s unwavering commitment to redefining the New CX – where automation and human connection seamlessly intersect.

This award inspires us to continue driving innovation and delivering on our promise to transform customer experience (CX) for the future, especially at a time when the demand for AI-powered solutions is at an all-time high.

Organized by the Business Intelligence Group, the award highlights innovations that are reshaping industries, with GenAI Studio recognized for addressing key challenges in implementing Generative AI in contact centres.

Unlike standard solutions limited to pre-defined models and prompts, GenAI Studio enables organizations to customize off-the-shelf Generative AI models to meet the unique needs of their contact centres, enhancing both customer and agent experiences.

Russ Fordyce, CEO of the Business Intelligence Group, said,Congratulations to Five9 for driving forward the future of AI in the contact center through industry-first solutions such as GenAI Studio.

For more information about Five9 - visit the Five9 Website

About Five9

Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

Find out more about Five9

Author: Hannah Swankie
Reviewed by: Rachael Trickey

Published On: 21st Nov 2024
Read more about - Latest News,

Follow Us on LinkedIn

Recommended Articles

An illustration of a computer and hand holding golden cup prize
Five9 Wins Best Application of AI Award at Enterprise Connect
gold star award on blue background
Vonage Wins Product of the Year Award
A photo of a star award against a gradient background
Vonage Wins 2019 Product of the Year Awards
A picture of a trophy award
Noble Systems Wins Product of the Year Award