Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
Previous
Next
Many Contact Centres Not Supporting Vulnerable Customers
How Call Analytics Can Improve the Contact Centre
10 Customer Experience ECommerce Case Studies
Spreadsheets Still Dominate the Quality Process
CRM Today: How the Best Contact Centres Are Using CRM
Is Employee Engagement in Need of an Overhaul?
Who Leads the CRM Space?
44% of Contact Centres Have Mental Heath First Aiders
How to Better Prepare Your Contact Centre for the Future
Most Contact Centres Struggling With QA Engagement
Top Tips for Engaging Remote Workers in the Contact Centre
Self-Service Most Cost-Effective Way to Improve CX
15 Surprises for Boosting Agent Morale
How to Calculate Your Cost Per Inbound Call
Top CX Methods
Chatbots’ Reputation in the Gutter
Only 12% of Contact Centres Utilizing Wellbeing Technology
The Latest Trends in CX Self-Service
Have You Seen the Gartner 2023 Magic Quadrant for SFA?
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
What is a CXO? The Chief Experience Officer Explained
A Third of Callers Too Impatient to Wait More Than 1 Minute
29 Ways to Transform Your Call Centre Staff Surveys
Contact Centres Struggle With Planning Digital Channels
Previous
Next
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?