Calabrio


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Calabrio ONE is a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyses customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

www.calabrio.com

Contact Name: Ashley Kessler

Tel No: 020 3443 7129

Contact Email: info@calabrio.com

Profile:

Calabrio is revolutionising the way enterprises engage their customers with Calabrio ONE, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyses customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Calabrio ONE is easy to use, which empowers management to align activities and resources quickly with the demands of today’s multichannel customer.

Calabrio ONE gives you the complete toolset to unlock the tremendous value buried within your customer interaction data and use it to transform your entire business. One seamless solution combines a fully integrated workforce optimisation suite with powerful voice-of-the-customer analytics tools deployed how you choose—in the cloud, on-premises, or in a hybrid environment.

Social Media:

Twitter Handle: @Calabrio
LinkedIn Company Page: https://www.linkedin.com/company/calabrio-inc/
Facebook Page: https://www.facebook.com/CalabrioInc/

Address: Mappin House, 4 Winsley Street, London, W1W 5RF

Weblink: www.calabrio.com

Categories:

  • Performance Management and Quality Monitoring
  • Voice of the Customer
  • Workforce Management and Workforce Optimisation

The Latest Articles Featuring Calabrio:
Latest White Papers from Calabrio:

One thing that’s often overlooked when considering outstanding customer experience is highly engaged contact centre agents. Retention is always a major pain point in the contact centre. This eBook looks at how to improve customer experience and increase retention in […]

Why digital self-service without true omnichannel strategies risks the entire customer experience. New study reveals that companies must first focus on themselves to meet customer expectations for digital service.

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