Calabrio Related Articles Calabrio Announces Winners of Analytics Competition and ONE Awards Calabrio Unveils New Workforce Engagement Management Suite Definition: Contact Centre Jargon and Terminologies How to Assess Quality on Email and Live Chat in the Contact Centre 2,261 Filed under - Call Centre Directory, Contact Centre Software, Interaction and Speech Analytics, Process Automation Software, Workforce Management and Workforce Optimisation, Calabrio Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. www.calabrio.com Contact Name: Neil Griffiths, VP of Sales – EMEA Tel No: +44 (0)203 367 2122 Contact Email: neil.griffiths@calabrio.com Profile: We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business. The only true-cloud platform in the contact centre world, Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a fully integrated suite that adapts nimbly to changing business and organisational needs. High-profile companies such as National Express, Thomson Reuters and UK Power Networks rely on Calabrio to maximise agent performance, exceed customer expectations and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching. Social Media: X: @Calabrio LinkedIn Company Page: https://www.linkedin.com/company/calabrio-inc/ Facebook Page: https://www.facebook.com/CalabrioInc/ Address: 12 Melcombe Place, Marylebone, London, Greater London NW1 6JJ, United Kingdom Weblink: www.calabrio.com Author: Rachael Trickey Published On: 17th May 2018 - Last modified: 17th May 2024 Read more about - Call Centre Directory, Contact Centre Software, Interaction and Speech Analytics, Process Automation Software, Workforce Management and Workforce Optimisation, Calabrio The Latest Articles Featuring Calabrio CX Award Wins – July 2024 How to Measure CSAT Without Surveys RPA vs. AI & NLP: What’s the Difference? How to Communicate Contact Centre Insights to Public Sector Leaders Tips & Strategies for Chatbot Optimization Calabrio Continues Public Sector Momentum Related Reports Report: State of the Contact Centre 2023 Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter