Calculate FTE Needed Per Hour and Create Shifts
Hi everyone,
is there any software capable to tell me how many FTEs i need per interval, every 15 minutes, 30 minutes or an hour and then suggest me the different shifts that i should have in order to meet the requirements?
Thank you.
Question asked by Alexander
Erlang Calculator
The first part to your question is to use an Erlang Calculator
https://www.callcentretools.com/tools/erlang-calculator/
For the second part see this article
With thanks to Jonty
Inquiry
What roster can I do for 1 seat in a call center for 7 employees. 24/. It works out at 24 hours each. Or can it be done with less staff.
With thanks to Gerald
Use the Experimental Scheduler
First run an Erlang calculation (try across 24 hours) and then try the Experimental Scheduler on the results page.
https://www.callcentretools.com/tools/erlang-calculator/
With thanks to Jonty
