Calls From Customers Who Are Driving Related Articles 15 Tips for Driving Down Repeat Contacts Calls Or Customers Per Hour Calculation How Can Technology… Make Life Easier for My Customers? Recorded Webinar: Driving Up Customer Satisfaction Scores © byswat - Adobe Stock - 295498199 540 Filed under - Forum Calls From Customers Who Are Driving Is there an industry best practice/ advice on how to handle incoming calls from Customers who are driving? To support with Customer safety, should we be advising customers that they should be using hands free? Should we limit the duration of calls? Should we handle calls differently if they become ‘aggressive’/’worked up’ etc (obviously we should always try and resolve if possible) Question asked by Shaun This Article May Help https://www.nidirect.gov.uk/articles/using-your-mobile-phone-while-driving It is illegal to drive a vehicle or ride a motorbike while using a hand-held mobile phone or a similar device like a BlackBerry. Hands-free phones can also be a distraction and you’ll risk prosecution for not having proper control of your vehicle when using one. It does not give any advice for inbound calls but does give this for outbound calls. Calling someone when they’re driving Callers play an important role. If you ring someone on their mobile phone who turns out to be driving when they answer, say you’ll call them later and hang up. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 3rd May 2022 Read more about - Forum Recommended Articles 15 Tips for Driving Down Repeat Contacts Calls Or Customers Per Hour Calculation How Can Technology… Make Life Easier for My Customers? Recorded Webinar: Driving Up Customer Satisfaction Scores Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter