Case Study: Cloud solution optimises scheduling

A building services maintenance group has upgraded to a cloud-based management solution from mplsystems.

Statutory Support Services (UK) has selected a cloud-based, end-to-end field service management solution from mplsystems to replace a previous generation scheduling system.

The new field service management solution from mplsystems will enable drag-and-drop and automated scheduling of Statutory Support Services’ field engineers.

In addition, a service desk portal and integrated mobile apps for field personnel can unlock productivity and efficiency savings by providing a real-time view of all current maintenance activities across the group.

“We were keen to move towards a more comprehensive, end-to-end service management solution that would allow us to deliver more dynamic and efficient scheduling, especially for reactive job requests,” said Adam Clarke, Managing Director at Statutory Support Services UK Limited. “We looked at a number of alternatives, but only mplsystems – with its cloud-based iMobile solution – could give us the end-to-end solution and the visibility we needed across our entire maintenance services operation.”

The iMobile solution features three core drag-and-drop presentation options that enable schedule optimisation:

• A map view that streamlines the scheduling and allocation of tasks
• A field service engineer’s calendar view showing all jobs and locations
• A complete list of jobs that can be filtered using a range of parameters

These three views can be toggled separately or displayed concurrently on a single screen. When the service desk receives a call, helpdesk staff simply drag and drop the task onto the appropriate field engineer’s schedule. This action updates diaries and transfers all relevant task information to the engineer’s mobile Android, iOS or Windows Mobile device.

“We’re delighted that Statutory Support Services has chosen our cloud-based iMobile solution as a platform for their truly integrated service management solution,” said Paul White, CEO at mplsystems. “Combining our portal, cloud IT platform, automated and dynamic drag-and-drop scheduling and comprehensive mobile field service integration, our end-to-end solution is set to unlock the significant efficiency and productivity savings that come from a truly joined-up approach to field service management.”

Click here for more information: www.mplsystems.co.uk