Catch Hammer at Call & Contact Center Expo

We’re exhibiting with the Black Box team, booth 9026, at the Call & contact centre Expo in Las Vegas from 26-27 April 2023. Use the discount code 53Hammer for your free ticket.

So, we asked our customers to tell us their top reasons for attending an Expo. And no, it wasn’t free giveaways or the chance to escape your desk for a few days.

The top answers were Building Relationships and learning about Industry Trends, which is more important than ever, given the speed of technological innovation in our industry.

We’d like to offer five great reasons to tempt you along to the Hammer-Black Box booth to meet with our experts:

1. Unique Insights

We’ve definitely got some unique insights to share in our State of contact centre Testing research study, the very first in-depth exploration of how well contact centre leaders know their own infrastructure.

Just to whet your appetite, did you know that two-thirds of contact centre leaders say they do not have the visibility they need to ensure their contact centre is performing as intended.

2. Find Out How to Radically Upgrade Your CX with Minimal Resource

If you’re anything like the customers we’ve been talk to, you are increasingly being tasked to do less with more? Look no further.

Our experts will be on hand to demonstrate how automated testing can help you radically and rapidly upgrade your CX, while reaping the rewards in terms of ROI also. And all this, without putting your team under strain.

3. Discover How Your CX Measures Up to Your Competitors with Our Interactive Quiz

We all know the lesson of evolution – develop or face extinction! A very relevant reminder for the contact centre community in today’s fast-paced digital world.

Find out if you are keeping up with the pace of innovation in our industry by taking our 5-minute interactive quiz.

4. Learn the Secrets of a Successful Cloud Contact Centre Migration

According to our State of contact centre Testing report, just 36% of contact centre leaders strongly agreed that their most recent improvement project met their expectations of ROI.

And nowhere is that more true than in the case of cloud migrations. The pitfalls are many and they are deep. Talk to our experts to find out how to avoid them.

5. Freebies

Well, you didn’t really think we’d leave freebies off the list, did you? We understand they might not be a top priority, but we’d like to offer you the chance to win a pair of Apple AirPods when you sign up to book a meeting with us during the event or complete our free CX health check tool. Simply click here to pre-book your slot with us.