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Articles - Hammer

Discover and explore our Hammer content collection, including articles, blogs, news stories, case studies, resources and more.

What Not to Miss at Enterprise Connect 2025

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Hammer Google Dialogflow Transformer Added to Suite of Testing Solutions

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Virsae and Hammer Announce CX Assurance Capabilities

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Why Are Your Customer Journeys Failing?

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Why Your Contact Centre Needs a Stress Test

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Tools and Techniques to Boost Advisor Productivity

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Contact Centre Predictions for 2023

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The Key Steps to Customer Engagement Transformation

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What Is Contact Centre Testing and Why Do You Need It Now?

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Contact Centre Testing Capabilities Pinpoint CX Failures at Scale

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Building a Customer Experience Audit

Available now

HammerRTC for Amazon Connect Now Available

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How to Improve Customer Satisfaction

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The Best Metrics for Contact Centre Performance Tracking

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IVR Best Practices, from DTMF to Conversational AI

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Contact Centres Close to Breaking Point According to New Global Survey

Top Tips to Monitor Customer Service

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Learn How to Avoid the Top 5 Contact Centre Cloud Migration Pitfalls

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Contact Centre Cloud Migration – Start With a Plan

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How to Monitor Call Quality Without Invading the Privacy of Remote Agents

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There’s More to Contact Centres Than IVR Technology

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The ROI of CX Testing and Monitoring

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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