Articles - Hammer

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63

Virsae and Hammer Announce CX Assurance Capabilities

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73

Catch Hammer at Call & Contact Center Expo

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Why Are Your Customer Journeys Failing?

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73

Why Your Contact Centre Needs a Stress Test

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664

Tools and Techniques to Boost Advisor Productivity

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3,565

Contact Centre Predictions for 2023

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650

The Key Steps to Customer Engagement Transformation

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161

What Is Contact Centre Testing and Why Do You Need It Now?

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84

Contact Centre Testing Capabilities Pinpoint CX Failures at Scale

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1,002

Building a Customer Experience Audit

Available now

77

HammerRTC for Amazon Connect Now Available

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981

How to Improve Customer Satisfaction

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2,395

The Best Metrics for Contact Centre Performance Tracking

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274

IVR Best Practices, from DTMF to Conversational AI

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507

Contact Centres Close to Breaking Point According to New Global Survey

3,981

Top Tips to Monitor Customer Service

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91

Learn How to Avoid the Top 5 Contact Centre Cloud Migration Pitfalls

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94

Contact Centre Cloud Migration – Start With a Plan

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121

How to Monitor Call Quality Without Invading the Privacy of Remote Agents

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92

There’s More to Contact Centres Than IVR Technology

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161

The ROI of CX Testing and Monitoring

143

Latest Reports

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Report

White Paper: The Future of IVR Customer Service Assurance

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Report

White Paper: Top Metrics to Achieve Contact Center Assurance