Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Hammer
RECENT
POPULAR
Hammer Google Dialogflow Transformer Added to Suite of Testing Solutions
Virsae and Hammer Announce CX Assurance Capabilities
Why Are Your Customer Journeys Failing?
Why Your Contact Centre Needs a Stress Test
Tools and Techniques to Boost Advisor Productivity
Contact Centre Predictions for 2023
The Key Steps to Customer Engagement Transformation
What Is Contact Centre Testing and Why Do You Need It Now?
Contact Centre Testing Capabilities Pinpoint CX Failures at Scale
Building a Customer Experience Audit
HammerRTC for Amazon Connect Now Available
How to Improve Customer Satisfaction
The Best Metrics for Contact Centre Performance Tracking
IVR Best Practices, from DTMF to Conversational AI
Contact Centres Close to Breaking Point According to New Global Survey
Top Tips to Monitor Customer Service
Learn How to Avoid the Top 5 Contact Centre Cloud Migration Pitfalls
Contact Centre Cloud Migration – Start With a Plan
How to Monitor Call Quality Without Invading the Privacy of Remote Agents
There’s More to Contact Centres Than IVR Technology
The ROI of CX Testing and Monitoring
Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
SPARK Matrix: Speech Analytics, Q1 2024 Report
eBook: Harnessing the Power of Salesforce
Upcoming Events
The Hidden Risks of Neglecting Employee Engagement – Webinar
Wed 17 Apr 2024
Empowering Business with Artificial Intelligence
Thu 18 Apr 2024
Latest Insights
Choosing the Right Solution for Your CX Strategy
Generative AI Tops Leaders’ Investment Plans
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?